STANDING DESK FREQUENTLY ASKED QUESTIONS

Is same-day shipping an option?

Yes, for smaller orders placed before 12PM MST, it is possible to process and ship same-day standing desk orders. Depending on the size of your standing desk order, it may not be possible to ship larger orders same-day.

IS A STANDING DESK REALLY GOING TO WORK FOR ME?

We built our first stand up desks based on our own needs and we stand behind our ergonomic products today! You have nothing to lose with our 30-day money-back risk-free guarantee.

IS THE ELECTRIC STANDING DESK BASE PROGRAMMABLE?

Yes, our MultiTable Electric Standing Desk can be programmed with preset heights or to custom heights as your needs change, with the addition of the memory preset switch.

WHY ARE THE STANDING DESKS AND BASES EITHER MANUAL OR ELECTRIC, BUT NOT BOTH?

At MultiTable, quality is crucial. We believe that our stand up desks simply outperform and outlast other options because they are crafted with consistent function parameters in mind.

CAN I MODIFY MY STANDING DESK INTO A TREADMILL STANDING DESK?

Absolutely! You will need a platform treadmill with no upper rails. We recommend contacting Lifespan Fitness for a treadmill that will safely work with our standing desks. Our team can assist with the modification process.

IS THERE A CABLE MANAGEMENT SYSTEM?

You bet! The MultiTable Cable Management Tray is designed to lift cords out of sight so you can maximize the free space around your electronics and keep your office looking neat and tidy. The simple, sleek, and versatile design can also double as a drawer that fits under your stand up desk for easy access to tools.

ARE CUSTOM STANDING DESKTOPS AVAILABLE?

In addition to the standard finishes we offer with our standing desks, MultiTable also offers specialty materials and finishes for custom height-adjustable desk orders. Call our stand up desk design team at 602.773.6911 or email sales@multitable.com to get started on creating the height-adjustable desk of your dreams.

ARE CUSTOM STANDING DESK BASE FINISHES AVAILABLE?

Our standard standing desk base finishes can work with any décor, but we are able to customize the powder coat color with a minimum order of 10 bases. Call our stand up desk design team at 602.773.6911 or email sales@multitable.com for more information on placing a custom order.

UNEVEN LEGS ON A MULTITABLE STANDING DESK?

  1. There are two sets of screws on each side of the drive shaft. Loosen all four set of screws on the drive shaft using the mid-sized Allen wrench provided.
  2. Adjust the right leg of the standing desk base so that it is level with the left leg of the base.
  3. Tighten all four sets of screws.
  4. The standing desk base should now be level and ready to use as normal.

CORRECTING A WOBBLE IN YOUR MULTITABLE STANDING DESK

  1. Turn your desktop upside down on a flat surface.
  2. Make sure the bolts that attach the feet to the legs are fully tightened.
  3. Loosen the bolts that attach the top supports to the leg. Make sure the top supports are level and flush against the tabletop, then re-tighten the bolts.
  4. Ensure your desktop is fastened securely to the base.

RESETTING YOUR ELECTRIC STANDING DESK BASE

If your electric standing base loses power, it will not rise up and will only go down very slowly. To reset your electric standing desk base:

  1. Press the down button. The base will go down very slowly.
  2. Hold the down button until the base reaches the very bottom.
  3. Continue holding until you hear two clicks.
  4. Your electric standing desk base should now be reset and ready to use as normal.

 

I’M INTERESTED IN CARRYING MULTITABLE STANDING DESK PRODUCTS IN MY STORE. HOW DO I MAKE IT HAPPEN?

Thank you for believing in our height-adjustable products as much as we do! Please contact our ergonomic experts directly at dealers@multitable.com or call 602.773.6911 for information about becoming a MultiTable stand up desk dealer.

WHAT HAPPENS IF MY STANDING DESK ORDER IS DAMAGED DURING SHIPPING?

If your MultiTable standing desk product is delivered with obvious signs of damage, please refuse the shipment, if possible, and the damaged product will be sent back to us. If you discover the damage after accepting shipment, please contact customerservice@multitable.com or call 602.773.6911 for instructions on replacing the damaged item. We will promptly send the replacement once we receive the damaged item.

WHAT IS YOUR EXCHANGE POLICY?

We aren’t happy if you aren’t happy. To ensure all of our customers are satisfied, we offer a 30-day no-risk money-back guarantee on all of our standing desks. If you wish to exchange your MultiTable ergonomic product, please call us at 602.773.6911 or contact customerservice@multitable.com for an exchange authorization number. We do ask that the product be returned in its original packaging and is in sellable, ‘like new’ condition. We will promptly send your replacements to you upon receipt of the exchanged items.

Please note: shipping and handling costs for the original item(s) are nonrefundable. Buyer also pays for shipping and handling costs of replacement item(s).

WHAT IS YOUR RETURN POLICY?

To ensure all of our customers are satisfied, we offer a 30-day no-risk money-back guarantee on all of our standing desks. If you decide your MultiTable product does not meet your needs, please send it back for a full refund. We only ask the product be returned in its original packaging and in sellable, ‘like new’ condition. Simply email us at customerservice@multitable.com or call 602.773.6911 for a return authorization number.

Please note: shipping and handling costs for the original item(s) are nonrefundable. Buyer also pays for shipping and handling costs of replacement item(s).

CAN I PICK UP MY STANDING DESK ORDER TO SAVE ON SHIPPING?

Of course! Our standing desk facility is located in Phoenix, Arizona. All local pickup orders must be processed over the phone. Pleas call our stand up desk experts at 602.773.6911 or email info@multitable.com to arrange a pick-up date, time, and location.

IS INTERNATIONAL SHIPPING AVAILABLE?

Absolutely! We can ship your order to the destination of your choosing. For an international shipping estimate, please contact our stand up desk team at info@multitable.com or 602.773.6911.

Please Note: All flat rate shipping costs outside of the contiguous U.S. do not include duty or tax. Payment for these fees is the sole responsibility of the customer.

What are our Flat shipping rates?

PRODUCT NAME   UNITED STATES
  ALASKA & HAWAII
  CANADA*  
 ModTable Base $0.00  $159.00  $109.00
 Mod-E Base  $0.00  $159.00  $109.00
 L-Shaped Base  $0.00  $239.00  $179.00
Small Top $0.00 $89.00 $69.00
Medium Top $0.00 $89.00 $69.00
Large Top $0.00 $149.00 $99.00
 XL Top  $0.00  $149.00  $99.00
 L-Shaped Top  $0.00  $239.00  $169.00
Keyboard Tray  $0.00  $59.00  $49.00
 CPU Holder  $0.00  $59.00  $49.00
 Single Monitor Arm  $0.00  $59.00  $49.00
 Dual Monitor Arm  $0.00  $59.00  $49.00
 Wheel Kit  $0.00  $59.00  $49.00
 Cable Management Tray  $0.00  $59.00 $49.00

 

WHAT ARE MY STANDING DESK SHIPPING OPTIONS?

We typically offer UPS Ground on stand up desk orders placed through our website. However, we have other shipping options available for our ergonomic products. Rates & services for freight shipping are determined at the time large orders are placed. Expedited shipping is also available. For more information, please contact us at info@multitable.com or call 602.773.6911.

CAN I USE MY OWN DESKTOP?

Our standing desk bases can be sold separately, but do keep the dimensional requirements in mind if installing your own desktop. Email info@multitable.com or call 602.773.6911 for more information. Our ergonomic experts can help you find the right base for your size desktop, and may be able to assist with installation of your standing desk base depending on your location.

WHAT ARE OUR STANDING DESKTOPS MADE OF?

All MultiTable standing desks feature high-quality Wilsonart® thermally-fused laminate (TFL) ¾”-thick desktops. We manufacture our stand up desktops in-house using a CNC machine. Our production team models our desktops for perfect fitment and tolerance before finishing with a smooth, color-matching 2mm edge banding.

MultiTable takes pride in crafting the highest-quality and most durable standing desktops in the business. While we offer our height-adjustable desktops in four in-stock matte finish colors and four standard sizes, we also have hundreds of Wilsonart® TFL laminate color choices. Our engineers are happy to work with you to create a customized desk at almost any size.

WHAT ARE OUR STANDING DESK BASES MADE OF?

Our stand up desk bases are constructed of powder-coated, rolled-stamped steel and are finished in a variety of classic colors that complement any décor.

HOW MUCH WEIGHT CAN OUR STANDNG DESK BASES SUPPORT?

Manual Standing Desk Base = 130 lbs

Electric Standing Desk Base = 250 lbs

Electric L-Shape Standing Desk Base = 375 lbs

We recommend distributing the weight evenly over your standing desktop to guarantee a smooth operation of your MultiTable height-adjustable base.

ARE YOUR STANDING DESK PRODUCTS GUARANTEED?

Absolutely! We stand behind our height-adjustable products with a 30-day, money-back, risk-free 100% satisfaction guarantee. View our return policy on this FAQ page.

WHAT’S THE WARRANTY ON YOUR HEIGHT-ADJUSTABLE BASES AND DESKTOPS?

All of our stand up desk bases and desktops carry a limited 5-year warranty from the date of purchase on any defective materials, workmanship, moving parts, and on the steel of the bases. We will completely replace any defective part within that 5-year period. After the 5-year warranty expires, we will do our best to correct any issue at the lowest possible cost. Our goal is always your satisfaction.

HOW DO I KNOW MY ONLINE STANDING DESK PURCHASE WILL BE A SECURE TRANSACTION?

Our website is equipped with 128bit SSL security, and we are a PayPal verified merchant. Please contact us at sales@multitable.com or 602.773.6911 if you would like to place your order through PayPal or directly with our team.

WHEN WILL MY STANDING DESK ORDER BE SHIPPED?

Our standing desk orders are generally shipped within 1 to 3 business days from the order date. Shipping within the U.S. typically takes 2 to 7 business days via UPS Ground. For information on alternative delivery methods, questions about your order, or for more information, please email customerservice@multitable.com or call 602.773.6911.

HOW WILL I KNOW MY STANDNG DESK ORDER HAS BEEN PROCESSED?

Every MultiTable stand up desk order is followed with a confirmation email. If you detect an error in your standing desk order, or do not receive the confirmation email within 30 minutes, please email customerservice@multitable.com or call 602.773.6911.

STANDING DESKS & ERGONOMIC ACCESSORIES – IT’S WHAT WE LOVE TO DO!