Find Answers to MultiTable's Most Frequently Asked Questions

What is MultiTable’s free shipping?

We typically offer free small package ground and basic freight shipping on all orders within the contiguous United States. Any orders with Large or Extra-Large Table Tops will be shipped basic freight (on a pallet). Our basic freight shipping includes the service Notify Prior to Delivery. Other freight services, such as Lift Gate and Inside Delivery, are also available at an additional cost.

We offer small package flat rate shipping for Hawaii, Alaska, and Canadian orders. Freight may also be available. For rates and more information, please contact us at info@multitable.com or call 602.773.6911.

When will my standing desk order be shipped?

Most standard orders are shipped within 5-7 business days. As an exception, some orders, depending on quantity, availability, customizations, etc., may require a longer lead time. Shipping within the 48 contiguous states typically takes 2 to 7 business days via Ground Shipping. For additional information on alternative delivery methods, or if you have questions about your order, please email customerservice@multitable.com or call 602.773.6911.

What is freight shipping and freight services?

Orders shipped via basic freight means the order will be delivered packaged on a pallet. Our free basic freight shipping includes Notify Prior to Delivery service. Additional freight services are available at the customer’s expense.

Available Freight Services:

  • Notify Prior to Delivery: The freight carrier will call 24-48 hours ahead to schedule a delivery window.
    • This service is included with our free basic freight shipping.
  • Lift-Gate Service: The freight driver will place the pallet on a lift-gate and lower the pallet to ground-level. This is a curbside delivery service only. Freight drivers will not move the pallet to any other location. It will be the customer’s responsibility to move the pallet, or remove the product(s) from the pallet into their own location.
    • Lift-Gate Service is an additional $85.
  • Inside Delivery Service: The freight driver will move the pallet from the truck (if a loading dock is available) or from the lift-gate to the nearest, most accessible building entrance. Inside delivery does not include delivery to a specific room within a building, delivery up stairs, nor delivery to a specific location via an elevator.
    • Inside Delivery Service is an additional $70.

 

If you require additional freight services or expedited shipping options, please contact us for rates at info@multtiable.com or call 602.773.6911.

How do I accept ground shipments?

Most deliveries take place without any incident. However, in the event product is damaged (including concealed damage) or lost during shipping, please follow the steps outlined below:

Product Damage:

  1. Take photos of the outside and interior packaging. While packaging may not show damage, a photo of the packaging is required for replacement product. Packaging photos are also required for concealed damaged.
    1. Concealed damage is when the packaging does not appear to be damaged, but a product inside is damaged.
  2. Inspect packages for any damaged or missing parts, even if you are not assembling the product right away.
  3. Take photos of any damage to the product.
  4. Count product parts received to ensure all pieces are accounted for. Match the quantity of parts against the assembly manual.
  5. Send all photos and the original order number to customerservice@multitable.com with a description of the damage. Once we receive the email, a customer service representative will be in touch with you shortly.

Lost/Package Not Delivered:

  1. Please contact customerservice@multitable.com or call 602.773.6911 with your order number and a list of products/packages that are lost/not delivered.

How do I accept freight shipments?

Most deliveries take place without any incident. However, in the event product is damaged (including concealed damage) or lost during shipping, please follow the steps outlined below:

Product Damage

    1. INSPECT FOR DAMAGE BEFORE SIGNING RECEIVING PAPERWORK!
    2. Take photos of each pallet packaging. While pallet packaging may not show damage, a photo of the pallet packaging is required for replacement product. Pallet packaging photos are also required for concealed damage.
      1. Concealed damage is when the packaging does not appear to be damaged, but a product inside is damaged.
    3. Inspect pallets for damaged or missing product. Freight companies are required to allow the recipient to inspect the shipment. While each company’s time limit may vary, it is important the recipient inspect the shipment, even if the recipient is unable to unwrap every pallet at that time.
    4. Take photos of any damage (product, pallet damage, etc.).
    5. Notate damage on both the driver’s and recipient’s copy of the freight bill (aka BOL/freight bill). Be as detailed as possible.
    6. Count product received to ensure product is not missing. Should product be missing, cross out the quantity on paperwork and notate the actual quantity received.
    7. Ensure BOTH the driver and the recipient sign the receiving paperwork with the damaged notated.
    8. Send all photos and the original order number to customerservice@multitable.com with a description of the damage. Once we receive the email, a customer service representative will be in touch with you shortly.

Can I pick up my standing desk order?

Of course! MultiTable is located at: 2255 W Desert Cove Ave., Suite E Phoenix, AZ 85029. All local pickup orders must be processed over the phone. Please call our height adjustable standing desk experts at 602.773.6911 or email customerservice@multitable.com to arrange a pick-up date and time.

Is international shipping available?

Absolutely! We can ship your order to the destination of your choosing. For an international shipping estimate, please contact our standing desk team at customerservice@multitable.comor call toll free at 855-469-6858.

**Please Note: All flat rate shipping costs outside of the contiguous U.S. do not include duty or tax. Payment for these fees is the sole responsibility of the customer.

What are your flat shipping rates?

PRODUCT NAME   UNITED STATES
  ALASKA & HAWAII
  CANADA*  
  ModTable Base   $39   $205   $89
  Mod-E2 Base   $49   $260   $115
  Mod-E Pro Base   $49   $269   $119
  Mod-E Pro L Base   $79   $415   $179
  Desktop Sit to Stand Workstation   $49   $285   $109
  Small Top   $39   $155   $75
  Medium Top   $39   $155   $75
  Large Top   $49   $185   $89
  XL Top   $179   $405   $235
  Wheel Kit   $15   $55   $29
  Cable Management Tray   $15   $59   $29
Single Monitor Arm  $15  $69  $35
  Single Ergo Monitor Arm   $15    $55   $29
  Dual Monitor Arm   $19   $89   $39
  Dual Ergo Monitor Arm   $15   $75   $35
  CPU Holder   $15   $79   $35
  Articulating Keyboard & Mouse Tray   $15   $79   $35
  Desktop Power Supply, 2AC and 1 Dual USB   $10   $39   $25

 

Are your standing desk products guaranteed?

Absolutely! We stand behind our height adjustable standing desk products (no pun intended) with a 30-day, money-back, risk-free satisfaction guarantee. For additional information, please view our return policy (under the RETURNS/EXCHANGES tab).

What’s the warranty on your height adjustable standing desk frames, table tops, and accessories?

All our height adjustable standing desk frames, table tops, and accessories carry a limited warranty from the date of purchase on any defective materials, workmanship, moving parts, and on the steel of the frames. We will completely replace any defective part within the warranty period. Of course, after the warranty expires, we will do our best to correct any issue at the lowest possible cost to you. Our customer’s satisfaction is our # 1 priority. For additional information, please view our warranty policy on this page. You may also contact us via email at customerservice@multitable.com or call 602.773.6911 with more questions regarding your standing desk warranty.

Is a height adjustable standing desk really going to work for me?

We built our first height adjustable standing desks based on our own needs over 10 years ago, and we still stand behind our ergonomic products today! You have nothing to lose with our 30-day money-back risk-free guarantee. You’ll have the freedom to sit or stand throughout your entire day.

What is your return policy?

To ensure all our customers are satisfied, we offer a 30-day no-risk money-back guarantee on all our standing desks. If you decide your MultiTable product does not meet your needs, please send it back for a product refund (less return shipping costs). We only ask that the product is returned in its original packaging and in sellable, ‘like new’ condition. Simply email us at customerservice@multitable.comor call 602.773.6911 for instructions on how to proceed.

Please note: Additional shipping and handling costs for the original product(s) are nonrefundable. Buyer also pays for shipping and handling costs of replacement product(s).

What is your exchange policy?

We aren’t happy if you aren’t happy. To ensure all our customers are satisfied, we offer a 30-day no-risk money-back guarantee on all our standing desks. If you wish to exchange your MultiTable ergonomic product, please call us at 602.773.6911 or contact customerservice@multitable.comfor instructions on how to proceed. We do ask that the product be returned in its original packaging and is in sellable, ‘like new’ condition. We will send your replacement product(s) to you upon receipt and inspection of the exchanged items.

Please note: Shipping and handling costs for the original product(s) are nonrefundable. Buyer also pays for shipping and handling costs of replacement product(s).

What happens if my standing desk order is damaged during shipping?

If your MultiTable standing desk product is delivered with obvious signs of damage, please refuse the shipment (if possible) and the damaged product will be sent back to us. If you discover the damage after accepting shipment, please be sure to take photos of the damaged item, as well as photos of the packaging. Please then contact customerservice@multitable.com or call 602.773.6911 within 5 days of delivery for instructions on replacing the damaged product. MultiTable will ship the replacement product as soon as possible.

Why are the standing desks and frames either manual or electric, but not both?

At MultiTable, quality is crucial. We believe that our height adjustable stand up desks simply outperform and outlast other options because they are crafted with consistent function parameters in mind.

Is the electric standing desk frame programmable?

Yes, our MultiTable Electric Standing Desk Frames come with programmable switches. They can program custom heights as your needs change. Email customerservice@multitable.com or call 602.773.6911 for more information.

How much weight can our standing desk frames support?

MultiTable® ModTable Hand Crank Standing Desk Frame = 130 lbs.
MultiTable® Mod-E 2 Electric Standing Desk Frame = 220 lbs.
MultiTable® Mod-E Pro Electric Standing Desk Frame = 220 lbs.
MultiTable® Electric L-Shape Standing Desk Frame = 330 lbs.
MultiTable® Sit-to-Stand Desk Top Workstation = 35 lbs.

We recommend distributing the weight evenly over your standing desk table top to guarantee a smooth operation of your MultiTable height adjustable frame.

What are our standing desk table tops made of?

All MultiTable standing desk tops feature high-quality Wilsonart® and PRISM thermally-fused laminate (TFL) that are ¾”-thick on a particle board core. We manufacture our standing desk table tops in-house using a CNC machine. Our production team models your table top for perfect fitment and tolerance before finishing with a smooth, color-matching 2mm edge banding.

MultiTable takes pride in crafting the highest quality and most durable standing desk table tops in the business. While we offer our height adjustable standing desk table tops in five in-stock matte finish colors and in four standard sizes, we also offer hundreds of Wilsonart® TFL or HPL laminate color choices to special order. Other laminate suppliers, such as Formica, are also available. Our customer service team will be happy to work with you to create a customized desk top to match your personal workspace.

What are our standing desk frames made of?

Our long lasting, high-quality height adjustable standing desk frames are constructed of powder-coated, rolled-stamped steel and are finished in a variety of classic colors that complement any décor. We manufacture one of the highest rated standing desk frames on the market today.

Are custom standing desk tops available?

In addition to the standard table tops crafted in-house for our standing desks, MultiTable also offers hundreds of specialty laminate colors, as well as various materials for custom table top orders. We offer Wilsonart, Formica, and several other laminate manufacturers for our custom table top line. Call our stand-up desk design team at 602.773.6911 or email customerservice@multitable.com to get started on creating a custom desk top of your dreams.

Are custom standing desk frame finishes available?

Our standard standing desk frame finishes can work with any décor, but we are able to customize the powder coat color with a minimum order of 10 frames. Call our height adjustable standing desk design team at 602.773.6911 or email customerservice@multitable.com for more information on placing a custom order.

Can I use my own desktop with MultiTable standing desk bases?

Our height adjustable bases are sold separately, but do keep the dimensional requirements in mind if installing your own desktop. Email customerservice@multitable.com or call 602.773.6911 for more information. Our ergonomic experts can help you find the right base for your size desktop.

How do I know which frame I own?

If you are unsure which model you own, feel free to send a photo of your frame to customerservice@multitable.com. Our customer service team will be happy to assist you in identifying your frame.

Can I modify my standing desk into a treadmill standing desk?

Absolutely! You will need a platform treadmill with no upper rails. We recommend contacting Lifespan Fitness for a treadmill that will safely work with our standing desks.

Is there a cable management system?

You bet! The MultiTable Cable Management Tray is designed to lift cords out of sight, so you can maximize the free space around your electronics and keep your office looking neat and tidy. The simple, sleek, and versatile design can also double as a drawer that fits under your height adjustable standing desk for easy access to tools. Please feel free to view our Cable Management Tray HERE.

How do I know my online standing desk purchase will be a secure transaction?

Our website offers Secured Checkout by Authorize.net and is fully secured with Komodo 128bit SSL security. We are also a PayPal verified merchant. If you’re still unsure about ordering securely online, please feel free to contact us at customerservice@multitable.com or 602.773.6911 and place your order directly with our team of standing desk experts.

How will I know my standing desk order has been processed?

All MultiTable orders will be provided with an order confirmation email immediately after checkout. If you detect an error in your standing desk order, or do not receive the confirmation email within 30 minutes, please email customerservice@multitable.com or call 602.773.6911. We also send an email with tracking information once the order ships.

I’m interested in carrying Multitable standing desk products in my store. How do I make it happen?

Please contact our ergonomic standing desk experts directly at customerservice@multitable.com or call 602.773.6911 for information about becoming a MultiTable height adjustable standing desk dealer.

Uneven legs on a manual ModTable height adjustable standing desk?

  1. There are two sets of screws on each side of the drive shaft. Loosen all four set of screws on the drive shaft using the mid-sized Allen wrench provided.
  2. Adjust the right leg of the standing desk frame so that it is level with the left leg of the frame.
  3. Tighten all four sets of screws.
  4. The standing desk frame should now be level and ready to use as normal.

Correcting a wobble in your MultiTable height adjustable standing desk

  1. Turn your desktop upside down on a flat surface.
  2. Make sure the bolts that attach the feet to the legs are fully tightened.
  3. Loosen the bolts that attach the top supports to the leg. Make sure the top supports are level and flush against the tabletop, then re-tighten the bolts.
  4. Ensure your desktop is fastened securely to the base.

Resetting your Mod-E2, Mod-E Pro or Mod-E Pro L-Shape Electric Height Adjustable Standing Desk Frame

If your electric standing frame loses power, it will not rise and will only go down very slowly. To reset your electric standing desk frame:

  1. Press and hold the Up and Down buttons simultaneously for more than 3 seconds.
  2. The legs will begin to move down at half speed of normal operation.
  3. Continue to press the Up and Down buttons.
  4. The legs will move down to the lowest position, then rebound 1/16” to 3/16” and stop.
  5. Release the Up and Down buttons at the same time. This completes the resetting procedure.

If you have questions about which height adjustable standing desk frame you have, please contact customerservice@multitable.com or call us at 602.773.6911.

Resetting your Mod-E Or Moddesk Pro Electric Height Adjustable Standing Desk Frame

If your electric standing frame loses power, it will not rise and will only go down very slowly. To reset your electric standing desk frame:

  1. Press the down button. The base will go down very slowly.
  2. Hold the down button until the frame reaches the very bottom.
  3. Continue holding until you hear two clicks.
  4. Your electric standing desk frame should now be reset and ready to use as normal.

If you have questions about which height adjustable standing desk frame you have, please contact customerservice@multitable.com or call us at 602.773.6911.

What are my standing desk shipping options?

We typically offer free ground or freight shipping on all orders within the contiguous United States. Any order with Large or Extra-Large Table Tops will be shipped freight (on a pallet). Our free freight shipping includes the service Notify Prior to Delivery. Other freight services, such as Lift Gate and Inside Delivery, are also available at an additional cost.

Flat rate shipping is calculated upon ordering on the website for Canada, Hawaii and Alaska orders. However, we also have other shipping options available for our ergonomic products. Rates & services for shipping are determined at the time large orders are placed. Expedited shipping is also available. For more information, please contact us at info@multitable.com or call 602.773.6911.

Choose Your MultiTable Height Adjustable Standing Desk Model

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